Refund Policy

CoreLink Networks & IT Solutions Limited ("CoreLink", "we", "us", or "our") operates on a prepaid service model. In general, fees paid for active subscription periods are non-refundable once the service has been activated and used.

This Refund Policy outlines the circumstances under which we may consider refunds for installation fees, subscription fees, and wallet balances. Please read it carefully before using our services.

Site survey fees (where applicable) and installation fees are non-refundable once installation has been completed. These fees cover the cost of equipment, labour, and site-specific work carried out by CoreLink.

A refund of installation-related fees may be considered only if installation is not completed due to technical infeasibility confirmed by CoreLink (e.g., we are unable to deliver service at your location for reasons within our assessment). In such cases, you must contact us to request a review; any refund will be at our sole discretion and subject to verification.

Refunds for subscription payments may be considered only in the following circumstances:

• Service has not yet been activated, and you have requested cancellation before activation.
• A verified billing error has occurred (e.g., duplicate charge, incorrect amount); we will correct the error or refund the overpayment as appropriate.
• Service was not delivered due to confirmed CoreLink fault prior to activation (e.g., we failed to complete installation or activate service as agreed).

Once service is activated and has been used, subscription fees for that period are non-refundable. We do not provide partial or pro-rata refunds for unused portions of an active subscription unless otherwise set out in your contract or required by law.

Customers may request withdrawal of unused wallet balance credited to their CoreLink account. Such requests are subject to the following conditions:

• Successful identity verification as required by CoreLink.
• No outstanding invoices or amounts owed to CoreLink.
• No active subscription or other commitment that would conflict with the withdrawal.

Processing fees may apply to wallet balance refunds; we will inform you of any applicable fees before processing. Approved refunds will be processed within a reasonable timeframe, subject to our internal procedures and banking arrangements.

Refunds for business or enterprise services are subject to the terms of your specific contract with CoreLink. Such agreements may include notice periods, minimum commitment periods, or other conditions that affect eligibility for refunds or credits.

If you have a written agreement with us, please refer to that agreement first. Where this policy conflicts with a signed contract, the contract shall prevail to the extent of the conflict.

Approved refunds may take approximately 5 to 10 business days to be reflected in your account, depending on your payment method and banking or payment provider timelines. We will process refunds as quickly as practicable and will notify you when the refund has been initiated.

If you do not receive a refund within the expected timeframe, please contact us with your account details and the refund reference so we can assist you.

CoreLink reserves the right to deny refund requests in cases of suspected or confirmed fraudulent activity, abuse of service, or violation of our Terms of Service. We may also withhold or reverse refunds where we have reason to believe that a request is improper or that granting it would facilitate fraud or harm to our network or other users.

If we deny a refund request for these reasons, we will provide you with an explanation where appropriate and in accordance with applicable law.